The Basic FAQs
Can't find the answer to your question?
Checkout our FAQ library
here.
How do I contact customer service?
Feel free to drop us a line anytime. Seriously! Email or chat are the easiest and fastest ways to reach us and we’ll do our absolute best to respond as quickly as possible. Remember to include your order number if possible.
Contact Us:
rhone.zendesk.com
Chat with Us:
Here
Call Us:
(877) 959-5002
For customer service regarding YORK Athletics Mfg. products please email
info@yorkathleticsmfg.com
How can I reach Rhone by phone?
The fastest and easiest way to reach us is through Live Chat by clicking on the chat bubble at www.rhone.com or by contacting
rhone.zendesk.com. Our amazing Support team is standing by just waiting to give you an awesome experience.
If you would prefer to speak with someone on the phone, however, we do understand! We have limited telephone support, so please give us a call at
(877) 959-5002. Simply leave a message and someone will get back to you within 24 hours.
How and where did Rhone begin?
Rhone was the collective vision of a small group of weekday warriors. For years, we were frustrated by the lack of activewear designed for men and wanted something better. With that in mind, we set out to design premium apparel that is made for motion and engineered to endure.
Advanced materials and state of the art technology are combined with heritage craftsmanship to create a new standard in activewear. Every product tells a story of premium performance, reminding its wearer to push themselves physically without having to sacrifice comfort and style.
Beyond our product offering, Rhone is founded on principles of progress and integrity. Just as we aim to become better as a company, we invite men everywhere to raise the bar and join us as we move Forever Forward. #wheninrhone
Where did the name Rhone come from?
Rhone is a beautiful river and valley in Switzerland and France. We love that area of the world and it has the perfect mix of aesthetic and function which is what we strive for as a brand.
Product FAQs
Where are Rhone products made?
All of our products are designed at our headquarters in Stamford, CT. We’ve established relationships with some of the best textile mills and factories in the world. Our products are constructed in Peru, Columbia, Taiwan, China, and Malaysia with the deepest consideration and care. We have a warehouse in Draper, UT where we store and ship our clothes to you!
How are your products sized?
Our products are made to fit active men better than anyone else. We take great care to stay true to our sizing. Check out our Sizing Chart or by clicking “Find My Size”, which you can access on every product page. We take great care to stay true to our sizing chart, so you can always expect a great fit. However the best way to know what size you are is to try it on. We accept returns if you take it home and really feel you need to move up or down a size.
What kind of technology does Rhone have?
Out of the many activewear brands out there, our performance technologies and taste for premium fabrics are what sets us apart. Rhone fabrics are sourced from across the globe to provide high-performance activewear for men - which means they endure everything from a tough commute to a rough terrain to an intense gym workout.
From anti-odor GoldFusion, where the fabric is treated with a microbial gold treatment, to SeaCell, where the fabric is literally giving vitamins to your skin, our clothing is engineered for the Rhone man lifestyle. The life that you take from the boardroom to the bar, from the sea to the city, to meet the undiscovered, undaunted.
It is an honor to earn a place in your adventures, and we pledge to never compromise your trust in quality.
The Cut
We are meticulous about fit. Constantly measuring, gathering feedback and making adjustments to create a comfortable and consistent fit for every piece we make.
The Color
Each season we like to bring you a few colors that we know you love while introducing you to some new ones that you are bound to love. We choose bold, not overbearing, colors.
The Cloth
When it comes to fabric, we refuse to sacrifice performance for profit. Fusing premium fabrics with advanced textile technology creates apparel that withstands the rigors of any activity.
Commuter Dress Shirt Guarantee FAQs
What is your "Most Comfortable Dress Shirt Ever Made" Guarantee policy?
If you're not satisfied for any reason with your order of the Commuter Dress Shirt we’ll make it right by issuing you a refund or allowing you to exchange the Commuter Dress Shirt for other Rhone products. Just contact our Customer Experience team with your order number or receipt and confirm whether you'd like a refund or an exchange to get something more comfortable.
- Only applies to your first Commuter Dress Shirt purchase.
- All requests must be made within 45 days of delivery (for online orders) or purchase (for in-store orders at Rhone retail locations).
- If you choose to replace the Commuter Dress Shirt, we will ship the new item to you free of charge.
- For all other returns and exchanges, please see our standard return policy .
SHIPPING RELATED FAQS
You can find your tracking link once your order has shipped by following these simple steps:
- Visit www.rhone.com
- Sign into your Rhone Account.
- From the home screen, scroll down to where it says “Order History”
- Click on the word “status” that corresponds with the order you are interested in tracking.
- Click "Order Details" in the top right corner and your tracking information will pop up.
How much does shipping cost?
We offer free standard shipping on all domestic orders both ways (no minimum). If you’d like expedited shipping, we have different options available including expedited and overnight.
| Service |
Cost |
Delivery Time |
| Standard |
FREE |
5-7 Business Days |
| Expedited |
$25.00 |
2-3 Business Days |
| Overnight |
$65.00 |
1 Business Day |
Why is my tracking number not working?
Sometimes it can take up to 24 hours for the tracking number to be updated and accurate.
Please make sure to wait 24 hours from the day your order was shipped to get updated tracking information.
If it has been longer than 24 hours, please contact us at
rhone.zendesk.com or through Live Chat and we’d be happy to help you!
For shipping information regarding YORK Athletics Mfg. products please email
info@yorkathleticsmfg.com
How long will it take to receive my order?
We offer free standard shipping on all domestic orders both ways (no minimum) for all domestic orders. If you’d like expedited shipping, we have different options available. Standard orders placed before 3pm EST will be processed same day. Please note that this does not include weekends or holidays. Purchases made after 3pm EST will not be shipped out until the next business day. If you order after 3pm EST on a Friday, your order will ship out on the following Monday. Please refer to the chart below for rates/average shipping times.
| Service |
Cost |
Delivery Time |
| Standard |
FREE |
5-7 Business Days |
| Expedited |
$25.00 |
2-3 Business Days |
| Overnight |
$65.00 |
1 Business Day |
Do you ship internationally?
International shipping is now available on Rhone.com! Simply go to
www.rhone.com, choose your country in the top right hand corner, and shop to your heart’s content in your country’s currency. You may pay by credit card, PayPal or bank transfer. Once you place your order, please direct all inquiries to
rhone.zendesk.com.
Please note that international orders can take up to 2 days to process.
Which countries do you ship to?
International shipping is currently available worldwide. We also ship to APO / FPO addresses.
Can I check the status of my international order?
To check the status of your order or track your package, please login to your Rhone.com account and scroll down to “Order Status”.
Who should i contact with questions about my international order?
All inquiries regarding your international order should be directed to the Rhone customer service team by going to
rhone.zendesk.com or chatting with them via the Rhone.com webpage.
Can I return my international order?
Yes, we do accept international returns. However,
please be advised that the customer is responsible for all return shipping costs. Simply contact us at
rhone.zendesk.com to notify us of your return and then send your return package to the following address:
iDrive Fulfillment
271 West 12800 South
Door 42
Draper, UT 84020
ORDER NUMBER: XXX
What if I do not want to pay for international shipping and duty costs?
What do I do if my package was lost in transit?
We ship via FedEx, which provides a secure and easily trackable method of shipping. If your package gets lost in transit, we will do all we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package, we cannot be responsible for shipped and delivered items that have been lost or stolen.
If you have any questions, please contact us at
rhone.zendesk.com. Enjoy your gear!
Can I ship to a military address?
First of all, we are grateful and ever indebted for your service. We are happy to ship to any APO or FPO addresses completely free! Just visit www.rhone.com to place your order!
How can I change my shipping address?
Input the wrong address? No problem! Please reach out through chat or email as soon as your realize the address is incorrect and we will do our very best to get it updated! Please note that we try very hard to get your orders out the same day it is placed and as such, there will be times when we are unable to adjust the address.
Gifting
I’m giving Rhone as a gift. Can you ship an order without a receipt in the package?
First of all, way to go. You win gift-giver of the year. Secondly, each Rhone order comes with a packing slip, but not a receipt. The packing slip will not show the cost of the items purchased, it will only show the shipping address and which items were included.
I’m giving Rhone as a gift. Do you offer gift wrap or gift messaging?
We do! We offer gift box (small and large) fna gift wrap options. Small gift boxes are $0.99 and large gift boxes are $1.99. Gift wrap is $4.99. You can add by clicking “I’d like a gift box or gift wrapping” at check out.
We also offer FREE gift messaging on any order. Just be sure to click “I want to add a gift message” at checkout.
Rhone Returns and Exchanges
What is the Rhone return/exchange policy?
Not quite what you thought it would be? We can help with that! Send your items back within 45 days after the date of shipment for a full refund. Just visit
rhone.loopreturns.com to process your return or exchange your items and get your free return label!
Just remember that all returned items must be in their original, unworn, unwashed condition with hang tags still attached to receive a refund. Items returned in their original, unworn, unwashed condition after 45 days are only eligible for Rhone credit (and who said that was a bad thing?). Items not sent back in their original, unwashed, unworn state are not eligible for a cash refund.
Note: All items sold in the Sale collection are final sale items. As such, only product exchanges and in-store credit (no refunds) are allowed.
Once your item has been received by the warehouse, please allow 48 hours for your return to be processed. All refunds will be credited back to the credit card or method of payment used at the time of purchase. Refunds take 5-10 business days to process once the refund has been issued.
Please note that we don’t accept returns of Rhone items purchased from third-party retailers (Equinox, REI, Nordstrom, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.
Please note that unfortunately at this time we cannot accept returns or exchanges on international orders.
Have unanswered questions? Please feel free to contact us at
rhone.zendesk.com.
For questions regarding YORK Athletics Mfg. products please email
info@yorkathleticsmfg.com
Retail FAQs
I want to try on Rhone before buying. Do you have any retail locations?
We do!
Hudson Yards
500 W 33rd Street
Suite 222B
New York, NY 10001
United States
Midtown
1585 Broadway
New York, NY 10036
United States
Brookfield Place
250 Vesey Street, Street Level
Suite 12
New York, NY 10281
United States
Rhone at Chelsea Piers
1 Blanchley Road
Stamford, CT 06902
We have also partnered with only the best retail locations so that you can try on Rhone at a store near you. Please visit the below link to view the current retailers that sell Rhone:
https://www.rhone.com/pages/find-retail-location
Don’t have a location near you? Don’t worry-we offer free returns and exchanges so you can make sure you get the perfect fit!
What is the Walden House and how do I visit it?
Rhone's Walden House is a mobile store and showroom embarking on a multi-city tour. To develop Walden House, Rhone partnered with New Frontier, a designer leading the tiny house movement. The 192 sq. ft. space was created with an elevated attention to detail similar to Rhone’s products, and with nature in mind.
To learn current location and hours, please visit
https://www.rhone.com/pages/rhone-walden-house
Where can I follow Rhone on social media?
Make sure to follow us on
Instagram (@rhone),
Twitter (@rhone),
Facebook (Rhone), or
Pinterest (Rhone)
to stay up to date on all the latest news, information about sales, and more!
Order FAQs
Can I buy a Rhone gift card?
Rhone Payment Options
We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
PayPal and Amazon Pay are now available for Android and iPhone users as well as online at
www.rhone.com.
I put in the wrong billing address. How can I change it?
Wrong address? No problem! Please reach out to us as soon as your realize an issue! The best and easiest way to reach us is through Live Chat at
www.rhone.com or via visiting
rhone.zendesk.com.
For issues regarding YORK Athletics Mfg. products please email
info@yorkathleticsmfg.com
I ordered the wrong item and want to adjust my order. How can I change it?
Wrong color or size? No problem! Please reach out through Live Chat (
www.rhone.com) or go to (
rhone.zendesk.com) as soon as your realize your order is incorrect and we will do our very best to get it updated! Please note that we try very hard to get your order out the same day it is placed and as such, there will be times when we are unable to make any changes to your order. But don’t worry! We offer free returns and exchanges if you receive the item and it still doesn’t work out for you!
For help regarding YORK Athletics Mfg. products please email
info@yorkathleticsmfg.com
I used the wrong credit card on my order. How do I change it?
Unfortunately, because we do not store credit card info, we are unable to change it on your order. If it is an issue to have the order charged on that particular card, please reach out to us as soon as possible via Live Chat on our website (
www.rhone.com) or via visiting (
rhone.zendesk.com) and we can cancel your order. Please note that we try very hard to get your order out the same day it is placed and as such, there will be times when we are unable to cancel your order.
For help regarding YORK Athletics Mfg. products please email
info@yorkathleticsmfg.com
It’s Friday and I need my order by Saturday. What shipping method do I choose?
Weekends are tricky in the shipping world, but don’t worry, we’re here to help. If you need your package by Saturday and it is already Friday, please be sure to pick Overnight-SATURDAY DELIVERY. Otherwise your package will arrive on Monday.
How long will hemming my pants take?
We are happy to announce that we offer complimentary hemming on our Commuter and City Pant! Hemming can take an extra 5-7 business days, so please plan accordingly. We will do our hardest to get your pants hemmed and sent out to you ASAP!
I didn’t see that you offer complimentary hemming but I want my Commuter Pants hemmed. What do I do?
Need your pants hemmed? No problem! If you have already purchased a pair of Commuter or City Pants we would be happy to reimburse up to $10 if you take them to you local tailor. Once hemmed, just send us the receipt at
rhone.zendesk.com and we will credit your order that amount!
Please do not ship them back to the warehouse to be hemmed once purchased and received.
I want to get other Rhone pants besides the Commuter and City Pant hemmed? Do you offer hemming services on all pants?
Unfortunately at this time we only offer complimentary hemming services on our Commuter and City Pants.
Defective / Damaged Orders
Rhone is committed to delivering the highest quality performance lifestyle gear available 100% of the time. Unfortunately, on very rare occasions, damaged or defective items evade our quality control measures and ship to our beloved customers.
If you believe that you’ve received a damaged or defective item, please
click here for instructions on how to proceed.
Terms and Conditions
Giveaways
No purchase necessary, open only to permanent, legal U.S. and D.C. (including Alaska, Hawaii, and Puerto Rico) residents who are eighteen (18) years of age or older.
Customer Reviews
CUSTOMER REVIEW GUIDELINES
Rhone wants your voice to be heard! Honest customer reviews -- good or bad -- provide helpful reference points for other Rhone customers as well as insights that help our team continue to advance our product and service offerings.
Please keep in mind the following guidelines when submitting your review:
- Be helpful and relevant. Content that you submit should be relevant and based on your own honest opinions and experience. Product reviews should be focused on reviews of the product. If you would like to submit a review about any other part of your Rhone experience, please go to
rhone.zendesk.com, and we will follow up promptly and direct your feedback to the appropriate team member at Rhone
- Respect others. Please do not post content that is inflammatory, obscene, not respectful, or intolerable of others' personal beliefs or identities
- Negative reviews. Rhone stands by our promise to deliver exceptional product and experience offerings. If you post a strongly negative review of a product or experience, we may delay posting of the review for up to two weeks while we investigate and attempt to remedy the underlying issue. All reviews -- good or bad -- are generally posted within two weeks of submission, with the exception of reviews that violate the other guidelines above
Thank you for taking the time to share your honest feedback and helping our products and Rhone brand move Forever Forward.
